F: Warum wurde meine Rechnung abgelehnt/storniert? (DE): 000003221

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Q. How do I merge/combine my Taulia accounts into one?: 000003598

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Q. How do I add or deactivate users?: 000003731

Q. My purchase order is missing. Who should I contact?: 000003198

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Q. How do I contact my customer through the portal?: 000003470

What are suppliers currently asking Taulia?

Who reviews our invoices?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

Does Taulia reject invoices?

No. The approval/rejection of invoices is owned by your customer.

Why did my customer reject my invoice?

An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

Why is it better to submit invoices through Taulia?

Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

My invoice is showing "In Process". What does it mean?

It means your customer is reviewing your invoice. Contact your customer if you have questions.

Who creates purchase orders?

Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

My PO is incorrect. Who do I contact?

POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

Am I required to use Taulia?

We highly recommend using Taulia when invited by your customer to simplify your business transactions.

How do I gain access to Taulia?

Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

How does Taulia work?

Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

Can I combine different customer accounts?

Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

Can I delete user accounts?

You can only deactivate previously active user accounts.

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F: Warum wurde meine Rechnung abgelehnt/storniert? (DE): 000003221

Article Number: 000003221

Hinweis - Diese Funktion ist in Ihrem Portal möglicherweise nicht verfügbar.

Ihr Kunde kann einen Grund hinterlassen, warum eine Rechnung als abgelehnt, unvollständig oder storniert vermerkt ist. Auch für andere Statusmeldungen kann eine Mitteilung hinterlassen werden. Sie können unter Umständen auch weitere Informationen dazu erhalten, wie weit die Bestätigung Ihrer Rechnung schon fortgeschritten ist. Führen Sie die folgenden Schritte durch, um den Status/Grund für eine Rechnung einzusehen:

1 - Fahren Sie mit der Maus über den Status, um diese Nachricht aufzurufen:

2 - Lesen Sie sich für mögliche weitere Schritte die Nachricht durch.

3 - Falls kein Grund angegeben wurde, kontaktieren Sie bitte die Kreditorenbuchhaltung Ihres Kunden. Hat Ihr Kunde die Nachrichtenfunktion aktiviert, wählen Sie die gewünschte Rechnungsnummer aus und gehen Sie auf “Nachricht senden”. Auf diese Weise können Sie mit Ihrem Kunden direkt in Kontakt treten, um mögliche Probleme mit der Rechnung zu besprechen.

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Still can’t find what you’re looking for?

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Does Taulia reject invoices?

Why did my customer reject my invoice?

Why is it better to submit invoices through Taulia?

My invoice is showing "In Process". What does it mean?

Who creates purchase orders?

My PO is incorrect. Who do I contact?

Am I required to use Taulia?

How do I gain access to Taulia?

How does Taulia work?

Can I combine different customer accounts?

Can I delete user accounts?

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F: Warum wurde meine Rechnung abgelehnt/storniert? (DE): 000003221

Article Number: 000003221

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