F. Varför har min faktura avslagits/ogiltigförklarats? (SV): 000003428

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

Does Taulia reject invoices?

No. The approval/rejection of invoices is owned by your customer.

Why did my customer reject my invoice?

An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

Why is it better to submit invoices through Taulia?

Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

My invoice is showing "In Process". What does it mean?

It means your customer is reviewing your invoice. Contact your customer if you have questions.

Who creates purchase orders?

Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

My PO is incorrect. Who do I contact?

POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

Am I required to use Taulia?

We highly recommend using Taulia when invited by your customer to simplify your business transactions.

How do I gain access to Taulia?

Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

How does Taulia work?

Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

Can I combine different customer accounts?

Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

Can I delete user accounts?

You can only deactivate previously active user accounts.

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F. Varför har min faktura avslagits/ogiltigförklarats? (SV): 000003428

Article Number: 000003428

Observera - Denna funktion är kanske inte tillgänglig via din portal.

Kunden kan ange en orsak till varför en faktura avslås, eller markeras som ofullständig eller ogiltig, och kan även ange orsaker till andra tillgängliga statusar. Detta kan även visa om din faktura är godkänd eller väntar på att godkännas. För att se status/orsak för en faktura:

1 - Håll muspekaren över statusen för att detta meddelande ska visas:

2 - Meddelandet informerar om eventuella åtgärder som behöver vidtas.

3 - Om ingen orsak visas, kontakta kundens bokföringsavdelning. Om din kund har aktiverat meddelandefunktionen, markera numret på aktuell faktura och välj “Skicka meddelande”. Du kan därefter rikta förfrågan om fakturan direkt till din kund.

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Still can’t find what you’re looking for?

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For Customer Support services, visit customersupport.taulia.com

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Does Taulia reject invoices?

Why did my customer reject my invoice?

Why is it better to submit invoices through Taulia?

My invoice is showing "In Process". What does it mean?

Who creates purchase orders?

My PO is incorrect. Who do I contact?

Am I required to use Taulia?

How do I gain access to Taulia?

How does Taulia work?

Can I combine different customer accounts?

Can I delete user accounts?

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F. Varför har min faktura avslagits/ogiltigförklarats? (SV): 000003428

Article Number: 000003428

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