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ExactTarget email showing "Invoice submission Fail for Buyer Reasons".: 000006378

Article Number: 000006378
Our system now automatically updates the invoice to Incomplete and sends out an new email type " Invoice Submission Fail for Buyer reasons".  The supplier must reach out to their buyer to find out why the invoice failed

If a customer/buyer asks about this email notification, please advise them to review the invoice in their Invoice Monitor transaction in our Add-on.   The error log should help them understand why the invoice will not post and the customer should advise the supplier of what needs to be done to have the invoice accepted.

Some typical scenario's are:
  • Supplier chooses incorrect currency
  • Customer has a block at the vendor master level
  • eFile submitted invoice has incorrect PO line items or unit of measure
  • Invoices with Service entry sheet issues

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