Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

We’re here when you need us.
Contact Support

Home /

Support Topic

Ericsson - Why is my invoice showing "incomplete": 000006038

Article Number: 000006038

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.
You would have also received an email notification about the incomplete invoice.

 

1 - Hover your mouse over the "Incomplete" status to see the reason why the invoice was not accepted.
 

User-added image

Here are the course of actions required depending on the "Incomplete" message status:

Contact the Ericsson Contact Center if your "Incomplete" invoice has the following sub-status:

  • Disallow Non-PO invoicing for supplier xxxxx used
    • Request Ericsson to review the Invoice Monitor transaction in SAP
      (/n/taulia/invoices)to help you understand what needs to be done
      to have the invoice accepted.
  • Not allowed invoicing for supplier xxxxx used
    • Request Ericsson to review the Invoice Monitor transaction in SAP
      (/n/taulia/invoices)to help you understand what needs to be done
      to have the invoice accepted.
  • Invalid country for eInvoicing used
    • The error message you receive on the Taulia Portal is caused by the fact that you are not enabled for
      invoicing this particular company code. Please contact Ericsson Accounts Payable Service Support to receive confirmation on this
      and instructions on how to continue to invoice Ericsson.
  • Please contact Ericsson to resolve the issue.
    • ​Request Ericsson to review the Invoice Monitor transaction in SAP
      (/n/taulia/invoices)to help you understand what needs to be done
      to have the invoice accepted.

Other "Incomplete" invoice scenarios:​
  • The the exchange rate used is not valid (1:1)
    • If you are invoicing local VAT, it is highly important for tax purposes to always fill in the correct exchange rate on the invoice. Leaving the default rate of 1:1 will lead to an incorrect VAT amount being stated on the invoice if the invoice jus issued in any other currency than the currency in which the VAT should be reported. Since the exchange rate 1:1 is incorrect, the system will block the invoice.
  


See how to manage/update your compliance settings if you have the "Incomplete" messages below. If you do not know what to put in the compliance fields, enter "N/A".
 

  • SE - Please provide town registration etc.
  • Please provide Town Registration.

Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I enroll/register to use the Taulia platform?: 000006479

Information on how to enroll to start using Taulia.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. How do I acknowledge/confirm or dispute a purchase order?: 000003469

Confirming or Acknowledging a PO from your customer.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

Important Message

The Taulia Business Exchange Platform 07/17/2024

(4:52 pm PST)
The NA1 Taulia Business Exchange Platform is experiencing an unexpected issue. We are working quickly to resolve the issue. For the latest update, please visit and subscribe to status.taulia.com. Thank you for your patience.
Got It