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Ericsson - Why is my invoice showing "incomplete": 000006038

Article Number: 000006038

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.
You would have also received an email notification about the incomplete invoice.

 

1 - Hover your mouse over the "Incomplete" status to see the reason why the invoice was not accepted.
 

User-added image

Here are the course of actions required depending on the "Incomplete" message status:

Contact the Ericsson Contact Center if your "Incomplete" invoice has the following sub-status:

  • Disallow Non-PO invoicing for supplier xxxxx used
    • Request Ericsson to review the Invoice Monitor transaction in SAP
      (/n/taulia/invoices)to help you understand what needs to be done
      to have the invoice accepted.
  • Not allowed invoicing for supplier xxxxx used
    • Request Ericsson to review the Invoice Monitor transaction in SAP
      (/n/taulia/invoices)to help you understand what needs to be done
      to have the invoice accepted.
  • Invalid country for eInvoicing used
    • The error message you receive on the Taulia Portal is caused by the fact that you are not enabled for
      invoicing this particular company code. Please contact Ericsson Accounts Payable Service Support to receive confirmation on this
      and instructions on how to continue to invoice Ericsson.
  • Please contact Ericsson to resolve the issue.
    • ​Request Ericsson to review the Invoice Monitor transaction in SAP
      (/n/taulia/invoices)to help you understand what needs to be done
      to have the invoice accepted.

Other "Incomplete" invoice scenarios:​
  • The the exchange rate used is not valid (1:1)
    • If you are invoicing local VAT, it is highly important for tax purposes to always fill in the correct exchange rate on the invoice. Leaving the default rate of 1:1 will lead to an incorrect VAT amount being stated on the invoice if the invoice jus issued in any other currency than the currency in which the VAT should be reported. Since the exchange rate 1:1 is incorrect, the system will block the invoice.
  


See how to manage/update your compliance settings if you have the "Incomplete" messages below. If you do not know what to put in the compliance fields, enter "N/A".
 

  • SE - Please provide town registration etc.
  • Please provide Town Registration.

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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

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Please note that only account admins have the ability to manage users and change user roles.

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Branch permissions allow account admins to give access to specific data in the portal.

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If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

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You can manage your account users in the portal and provide different levels of access.

Q. How do I check the status of my invoice?: 000003536

Check the status of your invoice.

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