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D. Perché la mia fattura è stata rifiutata/annullata? (IT): 000003411

Article Number: 000003411

Nota - Questa funzione potrebbe non essere disponibile sul tuo portale.
 

Il tuo cliente potrebbe fornire una motivazione per la quale una fattura è stata rifiutata o annullata, e/o una motivazione riguardante gli altri stati disponibili per una fattura. Potrebbe anche mostrarti più in dettaglio in quale fase del processo di approvazione si trova la tua fattura. Per vedere lo stato/motivazione relativi ad una fattura:

1 - Mantieni il puntatore del mouse sullo stato per visualizzare un messaggio:
 


 

2 - Leggi il messaggio per i passi successivi.

3 - Se non è presente alcuna motivazione, contatta il team contabilità del tuo cliente. Se il tuo cliente ha abilitato la funzionalità messaggi, seleziona il numero della fattura in questione e seleziona “Invia Messaggio”. Questo ti permetterà di inviare la tua richiesta sulla fattura direttamente al cliente.

 

 

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. My invoice is showing an Incomplete status.: 000003529

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

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