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Colgate-Palmolive NA - Why is my invoice showing "Incomplete": 000005818

Article Number: 000005818

Invoices submitted through the portal passes through certain validation checks. If any of the required validation fails, it will flag the invoice as Incomplete.

Note - It is important to monitor invoices with an incomplete status. It requires additional attention before it can be resubmitted.

1 - From the homepage, select My Invoices.

2 - Sort for invoices with an Incomplete status using the Invoice Status search option.

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3 - If any, you will see invoices with an Incomplete status. Hover your mouse over the Incomplete status to see the reason why the invoice was not accepted.

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4 - After you determine or fix the cause of the issue, select the gears icon then select Complete. This will then take you back to the invoice creation screen and allow you to re-submit the invoice.

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