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Vodafone - My invoice is showing an "Incomplete" status": 000006589

Article Number: 000006589

When an invoice is returned with an Incomplete status, it means the invoice did not pass some validation rules set by your customer. You would have also received an email notification about the incomplete invoice.

Hover your mouse over the Incomplete status to see the reason why the invoice was not accepted.

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Important - Incomplete invoices can be re-opened and updated as needed. Click on the gear icon, then select Complete to edit and re-submit the invoice.

Here are some of the possible reasons for the "Incomplete" status:

 


Invoice quantity exceeds open ordered quantity

This invoice error means the invoice you submitted for processing is over the value of the PO. If you have multiple line items on your invoice, make sure you are not going over the open value of the PO line items.

Check the open value of your PO by doing the following:

1 - Go to My POs and search for the PO using the "PO Number" search. Select "Find Purchase Order".

2 - From the results list, look under the following columns:

PO Value = Gross value of a PO

Invoiced Value = Amounts invoiced so far

Open Value = Amount left to invoice
 


If the value that you see on the PO is incorrect, please contact Vodafone.



Your VAT registration is missing

Some invoices submitted through the portal may not be accepted by Vodafone if your company tax ID is not registered. These invoices will typically have an Incomplete status.

To ensure your tax ID is registered please do the following:

 

1 - Please log in to your Portal

2 - Go to My Details > Tax Identifiers

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3 - Proceed to Add New Tax Identifier

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4 - Enter the following: 

- Country from the drop-down menu
- Tax Type you want to add
- Tax ID
- If required, attach a file to validate your Tax ID (such as a W9)

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5 - Select Submit

6 - You will see this message confirming that your new Tax ID has been accepted: "Your new tax ID is valid and has been added."



Purchase Order is already fully invoiced

PO is fully invoiced and closed by the customer. Contact your buyer if this status is incorrect.

Scenario: An account maintenance has been booked and the PO still shows as delivered; however, no invoices have been booked.

Bank to pay not found ​

If you have more than one bank account set up in My Details > Bank Accounts, you are required to enter the last 4 digits of the account number that will be receiving the payment for the invoice. This bank account number must be registered.

For example, if your bank account number ends with *********6789, you must enter *6789 (enter an * before the last 4 digits of your bank account number)

If you only have one bank account registered in My Details > Bank Accounts, DO NOT fill in the "Bank to pay" field. Doing so will cause your invoice submission to fail.





Missing compliance data


Vodafone requires country specific compliance data recorded prior to invoice submission. Click here to learn how to record your compliance data before re-submitting the invoice. At this time, you are required to enter the information in all 6 compliance fields.

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The Vodafone company &1 is not accepting electronic invoices 


Contact Taulia Support and provide the message in the request. They will have to take check on additional items in order to get the invoiced processed.

 Your VAT registration is missing. Please provide it under My Details.

You must register your VAT ID under My Details > Tax Identifiers. 

 Your VAT registration &1 is wrong. Please correct it under My Details.

Confirm that your registered VAT ID is correct under My Details > Tax Identifiers. If it's correct, please contact Vodafone.

 VAT registration from your customer is missing. Please provide it.

Please contact Taulia Support and provided the error message.

 Customer VAT registration should be &1. Please correct it.


Please contact Taulia Support and provided the error message.

 Please use 'VAT reverse-charged' as tax exempt reason for all invoice items.

This is related to VAT reverse-charged invoices. Please use "VAT reverse-charged" as reason on all invoice items during invoice submission. 

 Invoice item &1: PO item &2 is already full invoiced

The PO quantity for this line item is fully booked and cannot be invoiced. Please contact Vodafone.

 Invoice item &1: invoiced quantity exceeds open quantity of PO item &2

There is less open quantity left in the PO item than the invoice quantity. They can contact Vodafone if you need clarification.

 Please provide 'VAT base amount in local currency'

Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules. 

 Please provide 'VAT amount in local currency'

Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules. 

 Please provide 'VAT local currency'

Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.

 Entry in 'VAT base amount in local currency' not allowed

Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.

 Entry in 'VAT amount in local currency' not allowed

Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.


 Entry in 'VAT local currency' not allowed​

Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.

 Please enter a valid amount in 'VAT base amount in local currency'

The value of the invoice field is not numerical or contains symbols that are not allowed. Please check the field and remove non-numerical text.

 Please enter a valid amount in 'VAT amount in local currency'

The value of the invoice field is not numerical or contains symbols that are not allowed. Please check the field and remove non-numerical text.

 Please enter a valid ISO currency code in 'VAT local currency'

The currency is not correct as per ISO standard. Please check the field value and adjust as necessary.

 We’ve encountered a transmission error. Please delete this invoice and submit a new one.


Please re-submit the invoice. If you continue to get this message, contact Taulia Support.
 


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TAULIA SUCCESS GUIDE

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