Q. Why can't I find my invoice in the portal? (eFile): 000003522

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

Does Taulia reject invoices?

No. The approval/rejection of invoices is owned by your customer.

Why did my customer reject my invoice?

An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

Why is it better to submit invoices through Taulia?

Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

My invoice is showing "In Process". What does it mean?

It means your customer is reviewing your invoice. Contact your customer if you have questions.

Who creates purchase orders?

Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

My PO is incorrect. Who do I contact?

POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

Am I required to use Taulia?

We highly recommend using Taulia when invited by your customer to simplify your business transactions.

How do I gain access to Taulia?

Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

How does Taulia work?

Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

Can I combine different customer accounts?

Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

Can I delete user accounts?

You can only deactivate previously active user accounts.

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Q. Why can't I find my invoice in the portal? (eFile): 000003522

Article Number: 000003522

Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.

- Remember to use the daily invoice submission report you receive by email to see why your invoice(s) are not processing. If you do not see the invoice in the portal, this usually means an issue with the originating (csv, xls, xml, edi) file. The formatting may be wrong or it is missing required/mapped information.

- Read the report to determine what needs to be fixed before re-submitting the invoice.

If the invoice is showing ACCEPTED = NO in the report, you will not find this invoice in the Taulia portal. You must read the rejection reason in the report and fix the issue first before re-submitting the invoice.
If the invoice is showing ACCEPTED = YES in the report, this means the invoice was successfully sent your customer and is awaiting AP review. You can track the status of this invoice in the Taulia portal.

- For EDI submitted invoices, keep in mind that receiving a 997 does not mean the invoice submission is successful. Always look at the invoice submission report to verify.

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Does Taulia reject invoices?

Why did my customer reject my invoice?

Why is it better to submit invoices through Taulia?

My invoice is showing "In Process". What does it mean?

Who creates purchase orders?

My PO is incorrect. Who do I contact?

Am I required to use Taulia?

How do I gain access to Taulia?

How does Taulia work?

Can I combine different customer accounts?

Can I delete user accounts?

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Q. Why can't I find my invoice in the portal? (eFile): 000003522

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