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Q. Nothing happens when I submit an invoice: 000003543

Article Number: 000003543

When you select Submit after creating an invoice but nothing happens, this typically means you are missing required field(s) that needs to be filled out. These required fields are typically highlighted in red.
 

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1 - Make sure the invoice number and invoice date is filled out (mandatory for all invoice submission)

2 - Check the edit options under Ship To address. Make sure the word edit is not highlighted in red. If not, select edit and a new window will open. Make sure nothing is highlighted in red in this window including the address.

3 - Check your line items and make sure you do not have a zero-value line item. You cannot invoice zero line values. If you do, delete the line item by selecting X to the left of the line item.

4 - Ensure that no other fields are highlighted in red before submitting the invoice again.

If you are still not able to submit the invoice, please contact Taulia Support.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. I am getting an exceeds open value invoice error : 000003473

This invoice error means the invoice you submitted for processing is over the value of the PO.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I use Cash Planner?: 000003166

Use Cash Planner to get paid early on your approved invoices.

Q. I cannot log into the platform.: 000003429

There are 4 common reason why you cannot log into the platform.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What is two-factor authentication and how do I enable/disable two-factor authentication?: 000009403

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

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