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Q. I am not receiving email notifications.: 000003464

Article Number: 000003464

If you suddenly stopped receiving email notifications from Taulia,  there are a couple of things you can check to restore the delivery of your email notifications.

  • Please note that Taulia can only send email notifications to registered/enrolled users. If needed, your account admin can add you as a user here. Once added as a user, you can start receiving email notifications from Taulia.


Please do the following if you are not receiving email notifications from the portal:

1 - From your portal homepage, select User Action Menu > Notifications.

2 - If the notification toggle is blue, it means the notification is enabled.

User-added image

3 - Check your email spam box to ensure the emails are not being labeled as spam.

4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:


Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)


5 - If you are still not receiving your email notifications, please contact Taulia Support


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

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