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Q. I am getting an exceeds open value invoice error : 000003473

Article Number: 000003473

This invoice error means the invoice you submitted for processing is over the value of the PO. If you have multiple line items on your invoice, make sure you are not going over the open value of the PO line items.


Check the open value of your PO by doing the following:

 

1 - From the homepage, select your customer. 

2 - Select My POs

3 -
Search for the PO using the search feature then select Find Purchase Order.


4 - When you find your PO from the search results, look under the following columns:

  • PO Value - The Gross value of a PO
  • Invoiced Value - Amounts invoiced so far
  • Open Value - Amount left to invoice
     

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5 - If you are invoicing over the Open Value of the PO, you will receive the error. Please check the remaining value of the PO line item(s) again.

6 - You can check what invoices have been created against the PO by clicking here


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New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I download a PO report?: 000003597

You have the ability to download purchase order reports directly from the portal.

Q. How do I enter the correct tax value for my invoice?: 000003499

Tax is typically required for all invoices but this requirement depends on your customer.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Q. How do I download an invoice report?: 000003586

Save a copy of your invoice to a local folder.

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