Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.
Search for invoices that has been created against a Purchase Order.
Invoice payment structure varies by customer. You will find the invoice payment term by looking at your invoice or PO in the portal.
What to check if your invoice has not been paid.
Information why your invoice is showing 'In Process'.
How to delete/cancel an invoice that has been submitted.
Defines the different invoice statuses available for an invoice.
Check the status of your invoice.
Taulia does not approved or reject invoices. The invoice approval process is owned by your customer.
This occurs due to a preset limit set in your customer's system for freight charges and can only be updated internally by your buyer/liaison, or your customer's AP team.
Invoices that are "In Process" will typically have a "TBD status.
Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.
Information containing possible reasons why an invoice submitted from Mexico is not accepted.
Information about deleting an invoice in the portal
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Use the email notification settings feature to manage your email notifications.
Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.
Definition of each email notification setting.
You can manage your account users in the portal and provide different levels of access.
You can update the email address that you use to access Taulia.
Use the "Send Message" option to quickly contact your customer through the portal!
