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SUPPLIER SUPPORT SERVICES

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Q. My PO has incorrect information.: 000003345

Contact your buyer if your purchase order has wrong information.

Q. How do I print a Purchase Order?: 000003172

Information on how to print a copy of the purchase order from the portal.

Q. What are the different PO statuses?: 000003622

Define what each PO status mean in the portal.

Q. How do I view my customer's PO image/attachment?: 000003593

If your customer has this feature enabled, you can view and download the PO image directly from Taulia.

Q. How do I contact my customer?: 000003346

You can find your customer contact information by following this article.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. What is the open value left to invoice on a PO?: 000003613

Check the amount left to invoice on a PO.

Q. How do I dispute a PO?: 000003520

Disputing a PO if it has incorrect data.

Q. How do I know when to create an invoice for my customer?: 000008534

Information on when you should create an invoice against a PO.

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. Why did my customer add a new business unit to my account?: 000003434

There is no action required on your part when receiving this email notification.

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. How do I create a Credit Memo/Note to offset an over payment?: 000003334

Create a credit note for an invoice you have submitted.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do we change user access to our account?: 000008655

Information on how to manage user access to your Taulia accounts.

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