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SUPPLIER SUPPORT SERVICES

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Q. How do I print a Purchase Order?: 000003172

Information on how to print a copy of the purchase order from the portal.

Q. My PO has incorrect information.: 000003345

Contact your buyer if your purchase order has wrong information.

Q. What are the different PO statuses?: 000003622

Define what each PO status mean in the portal.

Q. How do I view my customer's PO image/attachment?: 000003593

If your customer has this feature enabled, you can view and download the PO image directly from Taulia.

Q. How do I contact my customer?: 000003346

You can find your customer contact information by following this article.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. What is the open value left to invoice on a PO?: 000003613

Check the amount left to invoice on a PO.

Q. How do I dispute a PO?: 000003520

Disputing a PO if it has incorrect data.

Q. How do I know when to create an invoice for my customer?: 000008534

Information on when you should create an invoice against a PO.

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. Why did my customer add a new business unit to my account?: 000003434

There is no action required on your part when receiving this email notification.

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. What does each email notification setting mean?: 000007956

Definition of each email notification setting.

Q. How can I add a delivery note (packing slip) to an invoice?: 000003325

The Taulia Supplier Portal refers to the packing slip as a Delivery Note. The Delivery Note field is located above the Comment box at the bottom of the invoice creation screen.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

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