Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Save or print a copy of your electronic invoice.
Search for invoices that has been created against a Purchase Order.
You can find your customer contact information by following this article.
Use the "Send Message" option to quickly contact your customer through the portal!
Information on how Taulia supports e-invoicing globally.
How to delete/cancel an invoice that has been submitted.
There are a few reasons why your invoice number might be slightly different than the number you submitted.
Line items removed during invoice creation are removed only from the invoice being created. They are not deleted from the PO.
Invoices that are "In Process" will typically have a "TBD status.
Information on how to create multiple invoices for the same purchase order
Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.
Some customers allow their suppliers to create a duplicate copy of an non-po invoice that has already been created.
Information about deleting an invoice in the portal
Contact support if you are not able to find the help information you need.
There is no action required on your part when receiving this email notification.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Use the email notification settings feature to manage your email notifications.
You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.
You can manage your account users in the portal and provide different levels of access.
Manage your bank information through the portal!
You can update the email address that you use to access Taulia.