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SUPPLIER SUPPORT SERVICES

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Q. How do I print a copy of an invoice?: 000003587

Save or print a copy of your electronic invoice.

Q. What invoice have been created against my PO?: 000003531

Search for invoices that has been created against a Purchase Order.

Q. How do I contact my customer?: 000003346

You can find your customer contact information by following this article.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How does Taulia support e-invoicing in different countries?

Information on how Taulia supports e-invoicing globally.

Q. How do I cancel an invoice?: 000006034

How to delete/cancel an invoice that has been submitted.

Q. Why is the portal invoice number different from my invoice number?: 000003331

There are a few reasons why your invoice number might be slightly different than the number you submitted.

Q. What happens to PO line items I remove when creating an invoice?: 000003600

Line items removed during invoice creation are removed only from the invoice being created. They are not deleted from the PO.

Q. Why is the invoice due date missing/showing TBD?: 000003655

Invoices that are "In Process" will typically have a "TBD status.

Q. Can I create multiple invoices for the same PO?

Information on how to create multiple invoices for the same purchase order

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

Q. How do I clone/copy/duplicate another invoice?: 000003637

Some customers allow their suppliers to create a duplicate copy of an non-po invoice that has already been created.

Q. Can I delete an invoice in the portal?: 000008537

Information about deleting an invoice in the portal

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. Why did my customer add a new business unit to my account?: 000003434

There is no action required on your part when receiving this email notification.

TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I change the language of the Taulia platform?: 000007733

The Taulia platform supports over 18 languages and growing!

Q. How can I add a delivery note (packing slip) to an invoice?: 000003325

The Taulia Supplier Portal refers to the packing slip as a Delivery Note. The Delivery Note field is located above the Comment box at the bottom of the invoice creation screen.

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