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Q. The payment I received is incorrect: 000003519

Article Number: 000003519

If you have payment questions, the company you contact regarding a payment you received (via ETF, wire transfer, ACH, etc.) depends on who released the payment for your invoice:

  • CONTACT YOUR CUSTOMER if the payment you received is showing that it was paid by your customer. This is the correct process for the majority of payment related questions, or if you accepted an early payment offer and selected a specific date on when you want your invoice to be paid.
  • CONTACT TAULIA SUPPORT if the payment you received is partly showing paid by "Taulia" or a 3rd party processor. The only time Taulia is involved in invoice payment is if you requested early payment for the next business date. If your payment is not showing made by "Taulia" or is not related to a next-day early payment, contact your customer.
     

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. How do I request early payment for my invoice?: 000003463

If your customer has previously offered Early Payments on your invoices, you can choose to have your newly created invoice automatically paid as soon as it is approved.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

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