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Q. How long does it take to receive payment?: 000003541

Article Number: 000003541

In general, the amount of time it takes to receive your payment after your invoice changes to a "paid" depends on your payment method and financial institution. If your invoice is showing "In Process" for a significant amount of time, you should contact your customer to see why it's taking time to approve your invoice.

There are a couple of other factors to consider when trying to understand when your payment will be released and when you may actually receive the payment:




The original due date of the invoice

If the status of the invoice is showing "Approved" and the invoice due date has passed, please contact your customer to confirm when the payment will be released. Some customers also have multiple payments days per week. Some only have 1 or 2 payment days per month. Because Taulia does not pay invoices, you will need to confirm the payment status with your customer.

If the status is showing "In Process" but has not passed the due date, please allow your customer the time to review and approve the invoice.


When the invoice status changed to "Paid"

If the invoice is showing a "Paid" status, there should also be a payment remittance number associated with the paid invoice. Please check the payment date of the invoice. The amount it time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.


If it's related to an early payment request

If you accepted an early payment offer for an invoice, the date you selected is when the payment will be released. If you request early payment upon invoice submission, the payment will be released on the same day the invoice is approved and if the early payment request is also accepted. The amount of time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I create a Non-PO invoice (eForm)?: 000003640

Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

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