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Q. When will my invoice be paid?: 000003643

Article Number: 000003643

Invoices are paid based on the payment terms configured by your customer.

There are three main factors that determine how soon you'll receive your invoice payment:

  • The payment term of the invoice - Dictates when an invoice will be paid by your customer after it is approved. Payment delivery times also depend on the payment method.
  • Due date - The date when an invoice is scheduled to be paid by your customer.
  • If an invoice early payment offer was accepted - Because you might have the option to select a day on when you want your payment to be released, or have a next-day payment option. Payment processing times/delivery depends on your financial institution after the payment is released by your customer.


You can check the payment terms of your invoice by doing the following:

1 - Log into your homepage.

2 - Select your customer.

3 - Go to My Invoices.

4 - Use the search feature to look for your invoice by Invoice Number, Purchase Order, Or Invoice Status.

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5 - From the search results, select the invoice number in question.

6 - The invoice details screen will come up. From here, you can see the payment term of the invoice.

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7 - Once you know the payment term of the invoice, you can check the payment Due Date of the invoice by selecting the Detailed Status tab.

  • The due date is typically the end date of the payment term. Depending on your customer, the start date of the payment term may be the invoice date or the invoice submission date, but your customer may have additional configurations that may affect this date. If this date has passed or you have not received payment when you should have, use the messaging feature to contact your customer (if available). If not, contact your customer directly. Taulia does not approve/void/reject invoices.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I access or switch customer accounts?: 000003466

Many portal users use Taulia for different customers. Because of this, accounts are typically merged to provide easy access for multiple customers using one email account in Taulia.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

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