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Q. Why is my payment missing/not received?: 000008002

Article Number: 000008002

We understand that it can be frustrating if your payments are not received on time and in a timely manner. What is important to know is who to contact if you are in this situation so you can rectify the issue immediately. 

You should contact your customer if:

  • You are experiencing delays on your invoice payments after the payment term has passed.
  • The payment in question is related to a payment inquiry regarding an approved invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.
  • The invoice in question is not getting approved in a timely manner.
  • The payment in question is related to a normal (non-next day) early payment request for an invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.


You should contact Taulia if:

  • If the missing payment is related to a next day early payment request you made. This is usually through an SCF+ program. Please contact Taulia Support.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Q. How do I view PO, invoice or payment information by business unit/branch location?: 000003608

Purchase orders, payments and invoices are typically linked to a customer's "branch", "business unit" or "location".

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

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