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Q. Why am I unable to create an invoice?: 000003605

Article Number: 000003605

The ability to create an invoice depends on the platform features your customer has enabled. There are two main reasons why you may not be able to create an invoice:

1 - Your customer does not offer electronic invoicing through Taulia.

  • If your customer does not offer electronic invoicing through Taulia, it typically means that you submit invoices to your customer like you do today. Taulia can then be used to track the status of your invoices or request early payment. Check the Custom FAQ section from your account homepage to confirm how Taulia is supposed to be used for your customer.

2 - You have a read-only user role.

  • If you know your customer offers electronic invoicing through Taulia but you are not able to create an invoice, it's possible that you have a read-only user role. Please contact your account admin to update your role if needed. For additional assistance regarding what you can do in your account, contact Taulia Support.

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New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.


Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What does each email notification setting mean?: 000007956

Definition of each email notification setting.

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