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Q. The payment I received is incorrect: 000003519

Article Number: 000003519

If you have payment questions, the company you contact regarding a payment you received (via ETF, wire transfer, ACH, etc.) depends on who released the payment for your invoice:

  • CONTACT YOUR CUSTOMER if the payment you received is showing that it was paid by your customer. This is the correct process for the majority of payment related questions, or if you accepted an early payment offer and selected a specific date on when you want your invoice to be paid.
  • CONTACT TAULIA SUPPORT if the payment you received is partly showing paid by "Taulia" or a 3rd party processor. The only time Taulia is involved in invoice payment is if you requested early payment for the next business date. If your payment is not showing made by "Taulia" or is not related to a next-day early payment, contact your customer.
     

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. What are the different invoice statuses?: 000003618

Defines the different invoice statuses available for an invoice.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. My invoice is showing an Incomplete status.: 000003529

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.

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