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Q. I am not receiving email notifications.: 000003464

Article Number: 000003464

If you suddenly stopped receiving email notifications from Taulia,  there are a couple of things you can check to restore the delivery of your email notifications.

  • Please note that Taulia can only send email notifications to registered/enrolled users. If needed, your account admin can add you as a user here. Once added as a user, you can start receiving email notifications from Taulia.


Please do the following if you are not receiving email notifications from the portal:

1 - From your portal homepage, select User Action Menu > Notifications.

2 - If the notification toggle is blue, it means the notification is enabled.

User-added image

3 - Check your email spam box to ensure the emails are not being labeled as spam.

4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:


Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)


5 - If you are still not receiving your email notifications, please contact Taulia Support


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create a Non-PO invoice (eForm)?: 000003640

Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

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