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SUPPLIER SUPPORT SERVICES

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TAULIA SUCCESS GUIDE

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Q. How do I login to the Supplier Platform?: 000003322

Article Number: 000003322

In order to log into Taulia, you must first be invited by your customer to complete the enrollment process. If you have not received an invitation, please contact your customer. If your company has a customer account in Taulia that you need access to, please contact your Taulia account administrator to gain access to your customer account.

Select an option based on your situation:


To complete enrollment:

1 - Taulia has two main platforms: EU1 and NA1. The platform where you activate and access your account depends on which platform your customer is located in. Go to activate.na1prd.taulia.com for the NA1 platform or activate.eu1prd.taulia.com for the EU1 platform.

  • For a quicker enrollment process, use the email invitation to complete your enrollment.


2 - Enter your Unique Code from your invitation email.

3 - Click Continue.

4 - Complete your company information then follow the log in instructions. If you are having issues with your enrollment token, please contact Taulia Support.



If you have completed enrollment and you are logging in for the first time:


Note - It is best practice to not check "Remember Me" or have your browser save your password. 

1 - Go to login.taulia.com for the NA1 platform or login.eu.taulia.com for the EU1 platform.

2 - Enter your registered email and password.

3 - Click Login.


If you have forgotten your password:

Note - You cannot reset your password if you have not completed your enrollment.

1 - Go to login.taulia.com for the NA1 platform or login.eu.taulia.com for the EU1 platform. You must make sure that you are in the correct platform location for the customer you are trying to access for the password reset to work.

2 - Click Forgot Password?

3 - Enter your registered Email Address.

4 - Match the characters in the CAPTCHA security box. (to prevent spam)

5 - Click Request Password Reset and a new password will be sent to your registered email. If you are not receiving the email to complete your password reset request, see 
Q. I tried to reset my password but I am not receiving the password reset email for more information.

 

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

Q. My invoice is showing 'In Process'. What does this mean?: 000008561

Information why your invoice is showing 'In Process'.

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