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SUPPLIER SUPPORT SERVICES

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Q. Why is the invoice due date missing/showing TBD?: 000003655

Article Number: 000003655

Some invoices may show TBD (to be determined) as the due date because the invoice is still In Process.

Depending on your customer, the payment due date of the invoice is typically updated after the invoice is approved for payment.

Note:

  • If your invoice is not approved for payment in a reasonable amount of time, please contact your customer.
  • If the invoice is approved but you do not see a due date, please contact your customer.

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I check the status of my invoice?: 000003536

Check the status of your invoice.

Q. What is the eFile invoice submission report?: 000003348

Explains how to use the invoice submission report when sending invoices through eFile

Q. I cannot log into the platform.: 000003429

There are 4 common reason why you cannot log into the platform.

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

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