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SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

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Q. My PO has incorrect information.: 000003345

Article Number: 000003345

If your purchase order contains wrong information (Unit Price, UOM, Description, etc.), you will need to contact your buyer. Taulia does not create or edit purchase order details. We only transfer them to the portal for visibility.


Find your buyer contact information through the portal by doing the following:

1 - Log into the Home page of the portal.

2 - Select your customer.  

3 - Click on My POs in the Quick Access Link section.

4 - Search for your PO by using the search tool.

5 - Select the PO number in question to view the PO details.

If available, you can check who your Buyer Contact is in the PO details screen. 

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If enabled by your customer, you can also use the Send Message feature to contact your buyer.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What does each email notification setting mean?: 000007956

Definition of each email notification setting.

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