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Q. I am not receiving email notifications.: 000003464

Article Number: 000003464

If you suddenly stopped receiving email notifications from Taulia,  there are a couple of things you can check to restore the delivery of your email notifications.

  • Please note that Taulia can only send email notifications to registered/enrolled users. If needed, your account admin can add you as a user here. Once added as a user, you can start receiving email notifications from Taulia.


Please do the following if you are not receiving email notifications from the portal:

1 - From your portal homepage, select User Action Menu > Notifications.

2 - If the notification toggle is blue, it means the notification is enabled.

User-added image

3 - Check your email spam box to ensure the emails are not being labeled as spam.

4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:


Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)


5 - If you are still not receiving your email notifications, please contact Taulia Support


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. I am getting an exceeds open value invoice error : 000003473

This invoice error means the invoice you submitted for processing is over the value of the PO.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I use Cash Planner?: 000003166

Use Cash Planner to get paid early on your approved invoices.

Q. I cannot log into the platform.: 000003429

There are 4 common reason why you cannot log into the platform.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What is two-factor authentication and how do I enable/disable two-factor authentication?: 000009403

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

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