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SUPPLIER SUPPORT SERVICES

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Q. The payment I received is incorrect: 000003519

Article Number: 000003519

If you have payment questions, the company you contact regarding a payment you received (via ETF, wire transfer, ACH, etc.) depends on who released the payment for your invoice:

  • CONTACT YOUR CUSTOMER if the payment you received is showing that it was paid by your customer. This is the correct process for the majority of payment related questions, or if you accepted an early payment offer and selected a specific date on when you want your invoice to be paid.
  • CONTACT TAULIA SUPPORT if the payment you received is partly showing paid by "Taulia" or a 3rd party processor. The only time Taulia is involved in invoice payment is if you requested early payment for the next business date. If your payment is not showing made by "Taulia" or is not related to a next-day early payment, contact your customer.
     

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

Q. My invoice is showing 'In Process'. What does this mean?: 000008561

Information why your invoice is showing 'In Process'.

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