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Q. The payment I received is incorrect: 000003519

Article Number: 000003519

If you have payment questions, the company you contact regarding a payment you received (via ETF, wire transfer, ACH, etc.) depends on who released the payment for your invoice:

  • CONTACT YOUR CUSTOMER if the payment you received is showing that it was paid by your customer. This is the correct process for the majority of payment related questions, or if you accepted an early payment offer and selected a specific date on when you want your invoice to be paid.
  • CONTACT TAULIA SUPPORT if the payment you received is partly showing paid by "Taulia" or a 3rd party processor. The only time Taulia is involved in invoice payment is if you requested early payment for the next business date. If your payment is not showing made by "Taulia" or is not related to a next-day early payment, contact your customer.
     

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What does each email notification setting mean?: 000007956

Definition of each email notification setting.

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