Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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When an invoice is returned with an Incomplete status, it means the invoice did not pass some validation rules set by your customer. You would have also received an email notification about the incomplete invoice.
Hover your mouse over the Incomplete status to see the reason why the invoice was not accepted.
Important - Incomplete invoices can be re-opened and updated as needed. Click on the gear icon, then select Complete to edit and re-submit the invoice.
Here are some of the possible reasons for the "Incomplete" status:
Invoice quantity exceeds open ordered quantity
PO Value = Gross value of a PO
Invoiced Value = Amounts invoiced so far
Open Value = Amount left to invoice
If the value that you see on the PO is incorrect, please contact Vodafone.
Your VAT registration is missing
Some invoices submitted through the portal may not be accepted by Vodafone if your company tax ID is not registered. These invoices will typically have an Incomplete status. 1 - Please log in to your Portal 2 - Go to My Details > Tax Identifiers 3 - Proceed to Add New Tax Identifier 4 - Enter the following:
5 - Select Submit |
Purchase Order is already fully invoiced
PO is fully invoiced and closed by the customer. Contact your buyer if this status is incorrect.
Scenario: An account maintenance has been booked and the PO still shows as delivered; however, no invoices have been booked.
Bank to pay not found
If you have more than one bank account set up in My Details > Bank Accounts, you are required to enter the last 4 digits of the account number that will be receiving the payment for the invoice. This bank account number must be registered.
For example, if your bank account number ends with *********6789, you must enter *6789 (enter an * before the last 4 digits of your bank account number)
If you only have one bank account registered in My Details > Bank Accounts, DO NOT fill in the "Bank to pay" field. Doing so will cause your invoice submission to fail.
Missing compliance data
Vodafone requires country specific compliance data recorded prior to invoice submission. Click here to learn how to record your compliance data before re-submitting the invoice. At this time, you are required to enter the information in all 6 compliance fields.
The Vodafone company &1 is not accepting electronic invoices
Contact Taulia Support and provide the message in the request. They will have to take check on additional items in order to get the invoiced processed.
Your VAT registration is missing. Please provide it under My Details.
You must register your VAT ID under My Details > Tax Identifiers.
Your VAT registration &1 is wrong. Please correct it under My Details.
Confirm that your registered VAT ID is correct under My Details > Tax Identifiers. If it's correct, please contact Vodafone.
VAT registration from your customer is missing. Please provide it.
Please contact Taulia Support and provided the error message.
Customer VAT registration should be &1. Please correct it.
Please contact Taulia Support and provided the error message.
Please use 'VAT reverse-charged' as tax exempt reason for all invoice items.
This is related to VAT reverse-charged invoices. Please use "VAT reverse-charged" as reason on all invoice items during invoice submission.
Invoice item &1: PO item &2 is already full invoiced
The PO quantity for this line item is fully booked and cannot be invoiced. Please contact Vodafone.
Invoice item &1: invoiced quantity exceeds open quantity of PO item &2
There is less open quantity left in the PO item than the invoice quantity. They can contact Vodafone if you need clarification.
Please provide 'VAT base amount in local currency'
Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.
Please provide 'VAT amount in local currency'
Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.
Please provide 'VAT local currency'
Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.
Entry in 'VAT base amount in local currency' not allowed
Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.
Entry in 'VAT amount in local currency' not allowed
Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.
Entry in 'VAT local currency' not allowed
Luxembourg Tax compliance field that is mandatory if the invoice follows under the specific compliance rules. Please check with tax or accounting team to check the Luxembourg compliance rules.
Please enter a valid amount in 'VAT base amount in local currency'
The value of the invoice field is not numerical or contains symbols that are not allowed. Please check the field and remove non-numerical text.
Please enter a valid amount in 'VAT amount in local currency'
The value of the invoice field is not numerical or contains symbols that are not allowed. Please check the field and remove non-numerical text.
Please enter a valid ISO currency code in 'VAT local currency'
The currency is not correct as per ISO standard. Please check the field value and adjust as necessary.
We’ve encountered a transmission error. Please delete this invoice and submit a new one.
Please re-submit the invoice. If you continue to get this message, contact Taulia Support.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Define what each PO status mean in the portal.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Use Cash Planner to get paid early on your approved invoices.
You can manage your account users in the portal and provide different levels of access.
Use the email notification settings feature to manage your email notifications.
Managing your company tax ID numbers through the platform.