Taulia Support - Red Bull - Why haven't I received my payment?: 000003419

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

Does Taulia reject invoices?

No. The approval/rejection of invoices is owned by your customer.

Why did my customer reject my invoice?

An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

Why is it better to submit invoices through Taulia?

Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

My invoice is showing "In Process". What does it mean?

It means your customer is reviewing your invoice. Contact your customer if you have questions.

Who creates purchase orders?

Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

My PO is incorrect. Who do I contact?

POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

Am I required to use Taulia?

We highly recommend using Taulia when invited by your customer to simplify your business transactions.

How do I gain access to Taulia?

Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

How does Taulia work?

Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

Can I combine different customer accounts?

Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

Can I delete user accounts?

You can only deactivate previously active user accounts.

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Red Bull - Why haven't I received my payment?: 000003419

Article Number: 000003419

Payments by check:

Red Bull gives the USPS 10 days to deliver checks to you. Once the 10 days have passed and you still have not received your check please go to the icon to the right of the payment in question and use the drop-down menu to send a message. Once you send a message to Accounts Payable, a stop payment can be placed on the check and a new one reissued. Please be sure to go to the My Details section to verify we have the correct address on file. While you're there if you go to the Bank Accounts section you can get signed up for EFT/ACH payments and never worry about a lost payment again. All you need is a copy of a voided check to get started.

Payments by ACH:

If you have not received your ACH payment after 3 days of the release of your electronic payment, use the Send Message option from the payment in question to contact Accounts Payable.

See the table below for Red Bull's scheduled payment runs:

Red Bull Entity	Check Run	Electronic Run
Red Bull North America	Tuesday & Thursday	Wednesday & Friday
Red Bull Distribution Company	Tuesday & Thursday	Friday
Red Bull Media House	Thursday	Friday
Red Bull New York	Thursday	Friday
Red Bull Arena	Thursday	Friday
Red Bull Academy	Thursday	Friday
Red Bull Records	Thursday	Friday

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Does Taulia reject invoices?

Why did my customer reject my invoice?

Why is it better to submit invoices through Taulia?

My invoice is showing "In Process". What does it mean?

Who creates purchase orders?

My PO is incorrect. Who do I contact?

Am I required to use Taulia?

How do I gain access to Taulia?

How does Taulia work?

Can I combine different customer accounts?

Can I delete user accounts?

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Article Number: 000003419

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