Taulia experience center

Red Bull - Checking the status of your invoice: 000003416

Article Number: 000003416

You can check the status of your invoices by going to the My Invoices section of the portal. Check the status of your invoice by doing the following:



1 - From the portal homepage, select My Invoices



2 - Look under the Status column. Most invoices will have the following status:

In Process (being reviewed or additional information is required)
Paid (invoice has been paid)
Approved (ready for payment on the next payment run)
Rejected (invoice is not accepted and will need to be re-submitted after making the proper corrections.



3 - If the invoice is Rejected, it could mean one of the following:

Errors (An error was made during invoice submission to the wrong Red Bull entity or an error was made when posting the invoice for payment and this was corrected. If these are the reason for rejection you will see this invoice back in the My Invoice section showing approved for payment in 24 hours of receiving an email that your invoice was rejected.)

Declined (If you do not see the invoice within 24 hours this means your Red Bull contact has declined your invoice for payment and you will want to reach out to them for more information if they haven’t reached out to you already. You can also use the Send Message feature in the drop-down menu to the right of the invoice in question if you would like to send a message to Accounts Payable requesting additional information.)

4 - If the invoice In Process, hover your mouse over the status to see the current state of the invoice:

Waiting for Approval (This means your Red Bull contact has not yet approved your invoice for payment. Until invoices are fully approved payment cannot be made. If you need additional information on your invoice while in this status please reach out to your Red Bull contact.)

Missing Receipts (This means you have submitted an expense reimbursement on your invoice and a copy of the receipt/proof of payment is needed before payment can be released. Once you have these documents ready to attach, you will find a gear icon to the right of the invoice in question. Please select attachments from the drop-down menu and upload your attachments. Please note the attachments must be in PDF format and cannot exceed 19MB. Once you have attached, please select send message from the same drop-down menu and send Accounts Payable a message that you have attached the required documents so your payment can be released.)







Missing Contract  (In some cases a fully executed contract is needed before payment can be released. If you notice this status on your invoice please reach out to your Red Bull contact for assistance. They will need to provide Accounts Payable with the contract in order to get payment released.)

 

---

Was this article helpful?

   

How can we improve this article?

We can't reply to you but we review all comments received. If you need to contact our support team, click here.