Taulia experience center

Article Number: 000003526

Invoices can be rejected by your customer for many different reasons. The most important part is knowing as soon as your invoice is rejected and the reasons why so you can make corrective changes. It is important to understand that the process to review/approve/reject invoices is owned by your customer. Taulia is not part of the approval process but Taulia allows you to see the rejection status in real-time so you can quickly take action.


You can check the invoice rejection reason by doing the following:

1 - Find the invoice in question in the My invoices section of the platform. Hover your mouse over the word "Rejected" to see the sub-status* of the invoice, if available.


*If there is no reason provided, you must contact your customer.

2 - Read the sub-status of the invoice to see why your invoice was rejected or voided.

• If the invoice status is Incomplete, read the reason why your invoice was not accepted and make the corrections before re-submitting the invoice.
• Void/Rejected invoices cannot be re-submitted. Depending on the reason for the invoice being voided/rejected by your customer, you may need to create a new invoice. Contact your customer if you have questions.
   

3 - If you do not see a reason why your invoice is rejected/voided, please contact your customer.

• If your customer has the messaging feature enabled, select the invoice number in question then select Send Message to contact your customer about the invoice. This will allow you to submit your inquiry about the invoice directly to your customer.
• If the messaging feature is not available, please contact your customer directly.

Additional FAQs
 

My invoice was rejected. What should I do next?

What to do next after an invoice is rejected depends on the rejection reason. Your customer may leave a reason why your invoice is rejected, incomplete, or voided. If your customer added a rejection reason, hover your mouse over the invoice status to see the sub-status. If the reason provided by your customer is too vague, contact your customer to get a better understanding of the rejection reason.

For example, if the rejection reason provided by your customer shows something similar to "duplicate invoice", work with your customer to understand why they are seeing a duplicate invoice. Another example is if an invoice is rejected because of reasons around "missing/incomplete information", you can re-submit the invoice and provide the missing information. For assurance, you can contact your customer to confirm what your next action should be. Unfortunately, Taulia cannot provide you a list of possible rejection reasons as this is entirely controlled by your customer. 

• For PO based invoices, there may be a delay in updating the PO value to restore the invoice value that you tried to invoice. This delay depends on your customer's workflow and/or ERP configuration and how often these two systems sync with each other. The delay is commonly seen if your customer has a workflow system where they review/reject invoices.

Do I need to create a new invoice after my invoice is rejected?

It depends on the reason why your invoice was rejected. You have the choice to create a new invoice if you know what to fix. If the rejection reason is unclear, contact your customer first.


I don't see a rejection reason. What should I do?

If a rejection reason is not provided, please contact your customer directly to understand why your invoice was rejected. Knowing the reason why your invoice was rejected should be used as a beacon to understand how to proceed.