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Q. Why is the invoice due date missing/showing TBD?: 000003655

Article Number: 000003655

Some invoices may show TBD (to be determined) as the due date because the invoice is still In Process.

Depending on your customer, the payment due date of the invoice is typically updated after the invoice is approved for payment.

Note:

  • If your invoice is not approved for payment in a reasonable amount of time, please contact your customer.
  • If the invoice is approved but you do not see a due date, please contact your customer.

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I view my customer's PO image/attachment?: 000003593

If your customer has this feature enabled, you can view and download the PO image directly from Taulia.

Q. Why is my invoice not paid?: 000003528

What to check if your invoice has not been paid.

Q. Why is the invoice due date missing/showing TBD?: 000003655

Invoices that are "In Process" will typically have a "TBD status.

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

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