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Q. Why is my payment missing/not received?: 000008002

Article Number: 000008002

We understand that it can be frustrating if your payments are not received on time and in a timely manner. What is important to know is who to contact if you are in this situation so you can rectify the issue immediately. 

You should contact your customer if:

  • You are experiencing delays on your invoice payments after the payment term has passed.
  • The payment in question is related to a payment inquiry regarding an approved invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.
  • The invoice in question is not getting approved in a timely manner.
  • The payment in question is related to a normal (non-next day) early payment request for an invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.


You should contact Taulia if:

  • If the missing payment is related to a next day early payment request you made. This is usually through an SCF+ program. Please contact Taulia Support.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

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