Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

We’re here when you need us.
Contact Support

Home /

Support Topic

Q. Why is my invoice showing rejected? (eFile): 000003375

Article Number: 000003375

Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.
 

Keep in mind that there are two possible places where your invoice may show rejected:

1 – Invoice Submission Report (before your customer receives the invoice)

2 – Invoice rejected by your customer (after the customer receives the invoice)


ALWAYS review the invoice submission report. This report will state if the invoice is successfully sent to your customer or not.

If the invoice is rejected in the invoice submission report, look at the reject reason under the REJECT REASON column to determine what needs to be fixed in order to submit the invoice successfully. At this stage, your customer has not received the invoice and will not be found in the portal.

If the invoice is showing “Rejected” in the portal, this means your customer rejected the invoice but you will be able to find this invoice in the portal. Hover your mouse over the “Rejected” status to see if AP left a comment for the rejection. If there is no reason, please contact your customer directly.


Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

Important Message
Got It