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Technical Support Services

TAULIA SUCCESS GUIDE

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Q. Why is my activation code (token) showing invalid?: 000003511

Article Number: 000003511

Note - You can request for a new activation code only if you have already been invited. If you have never received an invitation, please contact your customer.
 

Resend your invitation by doing the following:

1 - Go to activate.na1prd.taulia.com
 (NA1 platform) or activate.eu1prd.taulia.com (EU platform)

2 - Select the option to resend your activation code:

User-added image 

3 - Enter your email address and select Resend Invite:


User-added image

4 - You should receive an email containing the enrollment token. If you are not receiving this email, please contact Taulia Support.

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. I cannot log into the platform.: 000003429

There are 3 common reason why you cannot log into the platform.

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