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Technical Support Services

TAULIA SUCCESS GUIDE

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Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

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What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

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Q. When will my invoice be paid?: 000003643

Article Number: 000003643

There are two main factors that determine how soon you'll receive your invoice payment:

  • The payment term of the invoice - Dictates when an invoice will be paid by your customer after it is approved. Payment delivery times also depend on the payment method.

  • If an invoice early payment offer was accepted - Because you might have the option to select a day on when you want your payment to be released, or have a next day payment option. Payment processing times/delivery depends in your financial institution after the payment is released by your customer.



You can check the payment terms of your invoice by doing the following:

1 - Log into your homepage.

2 - Go to My Invoices.

3 - Use the search feature to look for your invoice by Invoice Number, Purchase Order, Or Invoice Status.

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4 - From the search results, select the invoice number in question.

5 - The invoice details screen will come up. From here, you can see the payment term of the invoice.

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6 - One you know the payment term of the invoice, you can check the payment Due Date of the invoice by selecting the Detailed Status tab.

  • The due date is typically the end date of the payment term. Depending on your customer, the start date of the payment term may be the invoice date or the invoice submission date, but your customer may have additional configurations that may affect this date. If this date has passed or you have not received payment when you should have, use the messaging feature to contact your customer (if available). If not, contact your customer directly. Taulia does not approve/void/reject invoices.



 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. What is Cashflow™?: 000003360

Cashflow™ is a feature that enables you to automatically receive early payments after an invoice is approved by your customer.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. I am getting the error "There was a problem recording your acceptance of our Terms and Conditions": 000006480

The error "There was a problem recording your acceptance of our Terms and Conditions" may come up when accepting the T&C for the first time.

Q. I cannot log into the platform.: 000003429

There are 3 common reason why you cannot log into the platform.

Q. Why is my activation code (token) showing invalid?: 000003511

You can request for a new token only if you have already been invited. If you have never received an invitation, please contact your customer.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

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