Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

The fine print

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. When will my invoice be paid?: 000003643

Article Number: 000003643

Invoices are paid based on the payments terms configured by your customer.

There are three main factors that determine how soon you'll receive your invoice payment:

  • The payment term of the invoice - Dictates when an invoice will be paid by your customer after it is approved. Payment delivery times also depend on the payment method.
  • Due date - The date when an invoice is scheduled to be paid by your customer.
  • If an invoice early payment offer was accepted - Because you might have the option to select a day on when you want your payment to be released, or have a next day payment option. Payment processing times/delivery depends on your financial institution after the payment is released by your customer.


You can check the payment terms of your invoice by doing the following:

1 - Log into your homepage.

2 - Go to My Invoices.

3 - Use the search feature to look for your invoice by Invoice Number, Purchase Order, Or Invoice Status.

User-added image

4 - From the search results, select the invoice number in question.

5 - The invoice details screen will come up. From here, you can see the payment term of the invoice.

User-added image

6 - One you know the payment term of the invoice, you can check the payment Due Date of the invoice by selecting the Detailed Status tab.

  • The due date is typically the end date of the payment term. Depending on your customer, the start date of the payment term may be the invoice date or the invoice submission date, but your customer may have additional configurations that may affect this date. If this date has passed or you have not received payment when you should have, use the messaging feature to contact your customer (if available). If not, contact your customer directly. Taulia does not approve/void/reject invoices.



 


Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How to enable two-factor authentication?: 000008703

Learn how to turn on two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message

Support Hours on January 20

Our support representatives in the U.S. will be observing Martin Luther King Jr. Day on Monday, January 20. We will be closing our contact center at 2pm PST that day. We assure you that all your requests will be answered as soon as we return to the office the next day.
Got It