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Q. When will my invoice be paid?: 000003643

Article Number: 000003643

There are two main factors that determine how soon you'll receive your invoice payment:

  • The payment term of the invoice - Dictates when an invoice will be paid by your customer after it is approved. Payment delivery times also depend on the payment method.
  • If an invoice early payment offer was accepted - Because you might have the option to select a day on when you want your payment to be released, or have a next day payment option. Payment processing times/delivery depends in your financial institution after the payment is released by your customer.


You can check the payment terms of your invoice by doing the following:

1 - Log into your homepage.

2 - Go to My Invoices.

3 - Use the search feature to look for your invoice by Invoice Number, Purchase Order, Or Invoice Status.

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4 - From the search results, select the invoice number in question.

5 - The invoice details screen will come up. From here, you can see the payment term of the invoice.

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6 - One you know the payment term of the invoice, you can check the payment Due Date of the invoice by selecting the Detailed Status tab.

  • The due date is typically the end date of the payment term. Depending on your customer, the start date of the payment term may be the invoice date or the invoice submission date, but your customer may have additional configurations that may affect this date. If this date has passed or you have not received payment when you should have, use the messaging feature to contact your customer (if available). If not, contact your customer directly. Taulia does not approve/void/reject invoices.



 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I remove line items from a PO that I currently do not want to invoice?: 000003609

Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

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