Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Because Taulia is connected to your customer accounting system, you can see the real-time status of your invoices through your Taulia account. Your customer also controls the invoice status types they want their suppliers to see through Taulia. This means certain invoice statuses may not be applicable to certain customer accounts. It's also important to understand that the invoice payables process (approval, rejection, voiding, etc.) is owned by your customer's AP group, not Taulia.
Invoices submitted outside of Taulia are only available once your customer receives and enters the invoice information in their accounting system, and flag it for display in your Taulia account.
You can check the status of your invoice by doing the following:
1 - From the portal home page, select your customer.
2 - Go to My Invoices.
3 - Search for your invoice number.
4 - In the search results area, look under Status. This column will show the current status of your invoice:
Possible Invoice Status
Please note that not all invoice statuses described below may be applicable/available for your customer.
For the PO status definition, click here.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.
Create a credit note for an invoice you have submitted.
Cashflow™ is a feature that enables you to automatically receive early payments after an invoice is approved by your customer.
You can manage your account users in the portal and provide different levels of access.
Manage your bank information through the portal!
