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Q. My invoice is showing an Incomplete status.: 000003529

Article Number: 000003529



There are initial validations that invoices submitted through Taulia need to pass upon invoice submission. If you submit an invoice but it is returned to you with an Incomplete status, it means it did not pass certain validations rules set by your customer. The "Incomplete" status is designed to help you make corrections early in the invoice submission process. This could prevent any delays in processing your invoice. Some "Incomplete" reasons are:

  • The invoice date is back/future dated. 
  • Missing requestor
  • Missing invoice attachment.
  • No bank account on file 
  • ...and many more possible reasons. 


Due to the multitudes of reasons that customers have that could cause the invoice to go to an "Incomplete" status, Taulia cannot list all the possible reasons that will result in your invoice going to an incomplete state. Carefully read the exact reason on why your invoice was not accepted as you must fix the issue first before re-submitting the invoice. If the reason is related to missing information in the invoice, you can make corrections to the invoice and re-submit the invoice for processing.


You can check the reason why your invoice is showing "Incomplete" by doing the following:

1 - Hover your mouse over the Incomplete status to see the reason why the invoice was not accepted. 

User-added image

2 - Select the gear icon next to the invoice in question. You will have these options:

  • Complete - Allows you to re-open the invoice and make the necessary based on the reason you saw. You will then have the option to submit the invoice again for processing.
  • Delete - Deletes the invoice. You can create a new one if needed.


 

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

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