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SUPPLIER SUPPORT SERVICES

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Q. My invoice is showing 'In Process'. What does this mean?: 000008561

Article Number: 000008561

If your invoice is showing an 'In Process' status, this means your invoice is still being reviewed by your customer. It will change to 'Approved' once your customer approves the invoice.  

Taulia does not approve/void/reject invoices. If you have questions related to why your 'In Process' invoice is not getting approved in a timely manner, please contact your customer directly. See Q. When will my invoice be paid? for more information about invoice payment.  

To learn more about other invoice statuses, see Q. What are the different invoice statuses?


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. How do I login to the Supplier Platform?: 000003322

There are multiple ways to successfully log into the platform.

Q. What tax rates are required for my country when creating an invoice?: 000010536

Country specific tax information requirements when creating an invoice.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

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