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Q. My purchase order is missing. Who should I contact?: 000003198

Article Number: 000003198

All purchase orders are created by your customer and transmitted to Taulia through your buyer's procurement system. Taulia allows your customer to deliver the PO details to you through the platform for review or invoicing purposes. 


If you are not able to locate a PO in Taulia, please try the steps below:

1 - Use the PO search feature in My POs.

2 - If the PO number is less than 10 digits please, add 0 to complete the number such as - 0012345678.

3 - You can further narrow down your search by PO status:

  • New 
  • Unconfirmed 
  • Delivered 
  • Invoiced
  • Open 
  • Closed 
  • Self Billing 

4 - Use the Advanced Search feature and look at the Customer or Branch filter. Make sure that it’s showing “All”. Also, check if Third-Party Present in is selected.

Third-party present in purchase order search option stands for where a third-party is present in a purchase order, e.g. you may be a partner as an ordering address, a supplier of goods, but may not be an invoicing party, please activate this checkbox to include these orders in the search. Alternatively for instances where a subsidiary or alternate address is present in a purchase order, e.g. an instance where a buyer may view one of your subsidiaries or branches as a different company when they are all one entity, please activate this checkbox to include these orders in the search.


If the steps above fail to produce the purchase order, please reach out to your customer and let them that you are not able to find the PO in Taulia. If you need additional support using Taulia, please contact Taulia Support.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I create a Non-PO invoice (eForm)?: 000003640

Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.

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