Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
You supplier master data such as your company address, bank accounts, tax identifiers, certifications, and contact information are secured in Taulia.
Taulia secures your data by using the following security protocols:
Secure Registration Authentication
Taulia’s registration process uses two levels of authentication to ensure that you are the supplier who is doing business with that buyer. First, Taulia uses the vendor contact information provided by the buyer to issue the security token. Secondly, in order to complete your profile on the Supplier Portal and use the features, you must successfully answer several questions that only you and your buyer know.
Industry-standard SSL encryption
You always connect to the Taulia Supplier Portal with your browser through an industry standard encryption via SSL. Therefore, all information you enter or receive is transmitted to you through a secured channel from our servers. We use industry standard SSL certificates with the highest currently available (256k) encryption.
Daily security scans
Our website is scanned on a daily basis by an authorized third party using advanced scanning methods that are approved for the Pay Card Industry (PCI).
SSAE 16 SOC1 Type 2 audited
Taulia is regularly audited for SSAE 16 SOC1 type 2 compliance. Contact Taulia to receive the most current SSAE 16 SOC1 assessment report.
To safeguard the supplier authentication process, Taulia currently enforces minimum password length and complexity requirements and also has an adaptive lockout system to prevent password guessing. This lockout system allows up to 3 password guesses before presenting the user with anti-bot and anti-automation technology. The user is then allowed 2 additional password guesses (provided they pass anti-bot checks) before their account is locked out. Given the password complexity requirements, the 5 attempt maximum is an effective control ensuring the security of supplier passwords.
Click here to download additional information about Taulia's architecture and security features.
You can manage your account users in the portal and provide different levels of access.
Use the email notification settings feature to manage your email notifications.
Quickly learn about Taulia and how to use it!
Branch permissions allow account admins to give access to specific data in the portal.
Information on how to update your address data.
Please note that only account admins have the ability to manage users and change user roles.
Vanessa, Technical Services Manager