Loader

Technical Support Services

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

The fine print

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

WeFeedback!

Let us know how we can improve our product.

Home / password reset email

Support Topic

Q. I tried to reset my password but I am not receiving the password reset email.: 000006478

Article Number: 000006478

If you tried to reset your password but did not receive the password reset email, please check that you used the same email address registered for the portal when trying to reset your password. 

For the security of your account, the password reset option will not verify if the email address you are using is valid. If you are not able to confirm the validity of the email address you are using, please contact Taulia Support. You will not be able to reset your password if the email address is invalid or not an enrolled/registered user.


1 - Double check that you used a registered email address to reset your password. Also, make sure that you are resetting your password in the correct platform. The password reset will not work if you are resetting your password in the wrong platform:

 

2 - After making sure that you used a registered email address to reset the password. Please check your other inboxes. The password reset email will come from a "@taulia.com" email domain.

  • Junk Inbox
  • Spam Inbox
  • Trash (some users may have rules about automatically trashing certain emails)
 

3 - After validating the email address you used and checked your spam/junk box,  please contact your IT department to whitelist the information below. This will prevent Taulia emails from getting blocked by your email security system. 

  • Taulia's domain "taulia.com"
  • Your customer's domain. e.g., "XXXXXX.com" (X = customer name)
 

After following the steps above and you are still having issues receiving your password reset email, please contact Taulia Support.

 

 


 


Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

WeFeedback!

Let us know how we can improve our product.

Important Message
Got It