Loader

Technical Support Services

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

The fine print

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

WeFeedback!

Let us know how we can improve our product.

Home /

Support Topic

Q. I tried to reset my password but I am not receiving the password reset email.: 000006478

Article Number: 000006478

IMPORTANT - If you tried to reset your password but did not receive the password reset email, please check that you used the same email address registered for the portal when trying to reset your password. 

For the security of your account, the password reset option will not verify if the email address you are using is valid. If you are not able to confirm the validity of the email address you are using, please contact Taulia Support. You will not be able to reset your password if the email address is invalid or not an enrolled/registered user.


1 - Double check that you used a registered email address to reset your password. Also make sure that you are resetting your password in the correct platform. The password reset will not work if you are resetting your password in the wrong platform:

 

2 - After making sure that you used a registered email address to reset the password, please check the following:

  • Junk Inbox

  • Spam Inbox

  • Trash (some users may have rules about automatically trashing certain emails)

     

3 - After validating the email address you used and checked your spam/junk box,  please contact your IT department to whitelist the information below. This will prevent Taulia emails from getting blocked by your email security system. 

  • Taulia's domain 'taulia.com' ​​

  • Your customer's domain. e.g., "XXXXXX.com" (X = customer name)

 

After following the steps above and you are still having issues receiving your password reset email, please contact Taulia Support.

 

 


 


Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. What is Cashflow™?: 000003360

Cashflow™ is a feature that enables you to automatically receive early payments after an invoice is approved by your customer.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. I am getting the error "There was a problem recording your acceptance of our Terms and Conditions": 000006480

The error "There was a problem recording your acceptance of our Terms and Conditions" may come up when accepting the T&C for the first time.

Q. I cannot log into the platform.: 000003429

There are 3 common reason why you cannot log into the platform.

Q. Why is my activation code (token) showing invalid?: 000003511

You can request for a new token only if you have already been invited. If you have never received an invitation, please contact your customer.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

WeFeedback!

Let us know how we can improve our product.

Important Message
Got It