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Technical Support Services

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Q. I tried to reset my password but I am not receiving the password reset email.: 000006478

Article Number: 000006478

Taulia takes the security of your account very seriously and we go to great lengths to protect your information. When resetting a password, you will only receive a password reset email if:

  • The account is verified/enrolled account in Taulia.

  • You are resetting the password in the correct Taulia platform.

  • The email address is active in the user account list or not blacklisted.

 

Do the following items below if you are not receiving your password reset email:

1 - Double check that you used a registered email address to reset your password. Also, make sure that you are resetting your password in the correct platform*. The password reset will not work if you are resetting your password in the wrong platform:

*Customer accounts are hosted in either the EU1 or NA1 platform. It's possible to have access to customer accounts that exist on both platforms.
 

2 - After making sure that you used a registered email address to reset the password. Please check your other inboxes. The password reset email will come from a "@taulia.com" email domain.

  • Junk Inbox
  • Spam Inbox
  • Trash (some users may have rules about automatically trashing certain emails)
 

3 - After validating the email address you used and checked your spam/junk box,  please contact your IT department to whitelist the information below. This will prevent Taulia emails from getting blocked by your email security system. 

  • Taulia's domain "taulia.com"
  • Your customer's domain. e.g., "XXXXXX.com" (X = customer name)
 

After following the steps above and you are still having issues receiving your password reset email for an active/valid account, please contact Taulia Support.


Additional FAQs

Do I need to be enrolled in order to reset my password?

Yes. The password reset option will not work unless you are a verified and enrolled user. If you use a non-verified email account, you will not receive a password reset confirmation email. 

I am not a verified users. What should I do?

If your company is new to Taulia, contact your customer to receive an invitation. If your company already has an existing account, reach our to your account admin to be invited as a new user.

I tried to reset my password but it didn't tell me if my email is valid of not. Why?

For the security of your account, the password reset option will not verify if the email address you are using is valid. If you are not able to confirm the validity of the email address you are using, please contact Taulia Support. You will not be able to reset your password if the email address is invalid or not an verified/registered user.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I remove line items from a PO that I currently do not want to invoice?: 000003609

Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

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Important Message

NA1 Platform Access 03/18/2019

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