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SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

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Q. I am missing remittance details for the payment received.: 000003553

Article Number: 000003553

If you are missing your payment remittance details, who you contact first for assistance depends on where the payment came from.

You should contact Taulia if:

  • The payment in question is paid by or partly showing paid by "Taulia" or a 3rd party processor. Click here to contact Taulia Support.

You should contact your customer if:

  • The payment in question is showing paid by your customer. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I remove our bank account from the portal?: 000008542

Information on how to remove banking information in the portal.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

Q. What is the Invoice Upload feature?: 000008598

Invoice Upload allows you to easily submit multiple invoices at once through the Taulia platform by uploading a csv or xls file of the invoice and line item data.

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