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SUPPLIER SUPPORT SERVICES

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Q. I am missing my 997's for EDI transmitted invoices. (eFile): 000003496

Article Number: 000003496

Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.

For EDI suppliers, a 997 is provided to acknowledge that Taulia received your invoice. Receiving a 997 does not mean your invoice was successfully processed.

Please review your daily invoice submission report to confirm what invoices were successfully processed. Also use this report to find out what invoices failed submission and to determine what needs to be fixed in order for the invoice to be successfully processed.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I login to the Supplier Platform?: 000003322

There are multiple ways to successfully log into the platform.

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. What tax rates are required for my country when creating an invoice?: 000010536

Country specific tax information requirements when creating an invoice.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What is company-wide two-factor authentication and how to enable/disable CW2FA?: 000009203

Learn how to turn on company-wide two-factor authentication, a feature that enables you to add an extra layer of security to your whole Taulia account.

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