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SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

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Q. How many invitation reminders are sent to a supplier once the enrollment process is kicked off?: 000008756

Article Number: 000008756

Once you invite a supplier, the invitation email is sent from portal@taulia.com or the custom domain that was configured during your implementation. The contents of this email will include the activation code, supplier number and an activation button to set up the supplier’s account. 

Here is an example of the original email invitation:

activation e-mail

If the supplier does not activate their account, the system automatically generates an invitation reminder email every 7 days, until a total of 4 emails are sent. These invitation reminders are system generated and cannot be adjusted for fewer or more emails.

Here is an example of the invitation reminder:

invitation reminder


Additional FAQs 

My supplier did not receive the Taulia enrollment invitation email. How can I resend it?
You can check the recipient email address and resend your supplier’s enrollment invitation email from the Taulia Buyer UI. 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. What are the different invoice statuses?: 000003618

Defines the different invoice statuses available for an invoice.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

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