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Home / payment search

Support Topic

Q. How do I search for my payments?: 000003320

Article Number: 000003320

Note - This feature may not be available in your portal. 
 

Because Taulia is connected to your customer's accounting system, payment remittance details are immediately available when a payment is released by your customer. Because Taulia does not create/generate normal invoice payments, contact your customer if you have payment related questions. 


To find your remittance/payment details, follow the steps below:

1 - Log into the Home page.

2 - Click on My Payments from the Quick Access Links.

3 - Use the payment search feature to find your payment by Payment Reference or Invoice Number.

  • To learn about payment reports, click here.


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Use the Advanced Search feature if you wish to further narrow down your search results by:

  • Check Number - search for payment records using the check number
  • From Amount - search for payment using a range of payment amounts
  • Pay Date - search for payment using a range of dates that the payment was released


4 - From the results list, click on the payment reference number under Payment Ref. column to view the payment details.

  • If you search by Payment Reference but there is no result, please contact your customer to double check the remittance number.
  • If you search by Invoice Number but there is no result, the invoice is likely to not have been paid. Check the status of your invoice through the My Invoices section.

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5 - From here you can see the rich remittance details. It will also show you the invoice(s) paid under this remittance. 

  • Select the invoice number to view the invoice details.
  • Select Download if you wish to download a copy of the payment.
  • Select Send Message to contact your customer if you have additional questions about the payment.

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. I am new to Taulia. What should I do first?: 000008036

Quickly learn about Taulia and how to use it!

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

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