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Taulia experience center

SUPPLIER SUPPORT SERVICES

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For Customer Support services, visit customersupport.taulia.com
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    GETTING PAID EARLY

    Accepting Early Payments

    Using Cash Planner

    MORE

    ENROLLMENT

    Sign Up/Enrollment Information

    Supplier Launch

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    PAYMENTS

    Payment Reports

    Payment Status

    MORE

    PURCHASE ORDERS

    Purchase Order Details

    Purchase Order Reporting

    MORE

    MASS INVOICING

    eFile - Multi-Format Invoicing

    eSend - PDF Invoicing

    MORE

    LOGGING IN/PASSWORDS

    Logging In

    Password Management

    MORE

    ACCOUNT MANAGEMENT

    Managing Account Users

    Managing Email Notifications

    MORE

    INVOICES

    Creating Invoices

    Invoice Reporting

    MORE

    SUPPLIER INFO MANAGEMENT

    Supplier Bank Account Information

    Supplier Tax Identifier Information

    MORE

    GENERAL UPDATES

    Release Notes

    Known Issues

    MOST VIEWED FAQ

    Q. How do I assign branches to our portal users?: 000008574

    Q. How do I add or deactivate users?: 000003731

    Q. How do I merge/combine my Taulia accounts into one?: 000003598

    Q. How do I change user roles?: 000003385

    Q. How do I add or update my bank account/information?: 000003497

    Q. Why was my invoice rejected/voided?: 000003526

    RECENTLY UPDATED ARTICLES

    Q. How does Taulia support e-invoicing in different countries?

    Q. How do I start/stop receiving email notifications?: 000003472

    Q. I am new to Taulia. What should I do first?: 000008036

    Q. How do I create a PO invoice for Mexico? (eMex): 000008006

    Q. My invoice is showing 'In Process'. What does this mean?: 000008561

    What are suppliers currently asking Taulia?

    Who reviews our invoices?

    Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

    Does Taulia reject invoices?

    No. The approval/rejection of invoices is owned by your customer.

    Why did my customer reject my invoice?

    An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

    Why is it better to submit invoices through Taulia?

    Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

    My invoice is showing "In Process". What does it mean?

    It means your customer is reviewing your invoice. Contact your customer if you have questions.

    Who creates purchase orders?

    Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

    My PO is incorrect. Who do I contact?

    POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

    Am I required to use Taulia?

    We highly recommend using Taulia when invited by your customer to simplify your business transactions.

    How do I gain access to Taulia?

    Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

    How does Taulia work?

    Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

    Can I combine different customer accounts?

    Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

    Can I delete user accounts?

    You can only deactivate previously active user accounts.

    TAULIA SUCCESS GUIDE

    New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

    GET STARTED

    Video Library

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    USER MANAGEMENT

    Invite colleagues to Taulia that needs access to your customer account.

    EMAIL MANAGEMENT

    You have full control. Manage the emails you want to receive from Taulia.

    TAKING EARLY PAYMENTS

    Get paid early today! Learn how you can increase your working capital and cash flow by getting paid early on your approved invoices.

    GET PAID EARLY

    Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

    I would like to:

    AUTOMATE EARLY PAYMENT
    REQUEST EARLY PAYMENT
    ACCEPT EARLY PAYMENT

    What is Taulia

    We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

    GET TO KNOW US

    Support Policies

    Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

    VIEW OUR POLICIES
    We’re here when you need us.
    Contact Support

    Home /

    Support Topic

    Q. How do I get paid early (early payment)?: 000003465

    Article Number: 000003465

    User-added image

    Taulia offers multiple options to get paid early on your invoices. Select an option below to learn how to easily accelerate the payment of your invoices.


    Early payment feature availability is dependent on your customer. If your customer does not have an early payment program through Taulia, then the early payment options will not be available to you. The type of user role you have will also affect your rights to the early payment features.



    Accepting Early Payments

    • How Do I Accept Early Payment Offers?  (My Offers)


    Requesting Early Payments

    • How Do I Request Early Payment For My Invoice? (Pay Me Early Option)


    Automating Early Payments

    • How do I enable/disable the auto-acceptance of Early Payments? (CashFlow)


    Meeting Cash Goals Through Cash Planner

    • How Do I Use Cash Planner?

       

    Differentiate between the benefits of one time early payment and automatic early payment

     

    User-added image

     

     

     

                                                                                                                             


    Was this article helpful?

       
    How can we improve this article?

    We can't reply to you but we review all comments received. If you need to contact our support team, click here.

    TAULIA SUCCESS GUIDE

    New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

    GET STARTED

    TOP FREQUENTLY ASKED QUESTIONS

    Q. How do I assign branches to our portal users?: 000008574

    Branch permissions allow account admins to give access to specific data in the portal.

    Q. How do I add or deactivate users?: 000003731

    You can manage your account users in the portal and provide different levels of access.

    Q. How do I merge/combine my Taulia accounts into one?: 000003598

    If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

    Q. How do I change user roles?: 000003385

    Please note that only account admins have the ability to manage users and change user roles.

    Q. How do I add or update my bank account/information?: 000003497

    Manage your bank information through the portal!

    Q. Why was my invoice rejected/voided?: 000003526

    Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

    Still can’t find what you’re looking for?

    Contact Support

    BROWSE ANOTHER TOPIC

    Taulia Enrollment

    2 Topics

    Logging In/Passwords

    2 Topics

    Taulia Account Management

    5 Topics

    Getting Paid Early

    5 Topics

    Purchase Orders

    5 Topics

    Invoices

    10 Topics

    Payments

    4 Topics

    Mass Invoicing (eFile™/eSend™)

    2 Topics

    Supplier Information Management

    0 Topics

    Announcements

    0 Topics

    Multi Language FAQs

    0 Topics

    Still can’t find what you’re looking for?

    Contact Support
    • Search for payments, invoices, or purchases orders by branch or location. Just click the "Advanced Search" option.
    • Want to change your account's email address? You can do this under Settings > Profile.
    • Watch out for invoices with an "Incomplete" status! It requires additional action from you before it can be re-submitted.
    • Have a payment, purchase order, or invoice related question? If available, use the "Send Message" feature to contact your customer.
    • Make sure you are notified by email of activities in your Taulia account. Confirm your email settings under Settings > My Email Settings.
    • Need assistance? Start by visiting the 'Custom FAQ' page in your account. It contains FAQs created by your customer.
    • Do you want to see messages from your customer? See the Announcements page under Home > Customer Announcements.
    • Curious what information your customer has for your company? Click on the "My Details" option in the portal to see.
    • Be cash positive by enabling Cashflow under Settings > Cashflow.
    • Invoices seen in Taulia cannot be deleted after they are submitted. Contact your customer if you have invoice related questions.

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    Sed et ligula non.”

    Vanessa, Technical Services Manager

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