Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Quickly download a large amount of invoice data using the invoice report feature. The report will contain:
You have two ways to download an invoice report:
To download your invoice information into a spreadsheet or PDF:
1 - Log into the Home.
2 - Click My Invoices from the Quick Access Links.
3 - Click Download List next to refresh button.
4 - Selecting Current Page will download a report based on your invoice search results page. Selecting All will give you all of your available invoices.
5 - Choose what format you want your report in CSV, PDF or XML.
6 - Select Download.
7 - The report will download to your local folder. If the report needs to query a large number of invoices, the report will be sent to your email when it is ready for viewing.
To download a single invoice report: (this feature may not be available in your portal)
1 - Go to My Invoices.
2 - Search for the Invoice number.
3 - Select the invoice number to open the invoice details then select Download.
4 - Select what file format you want then select Download.
Note - the report can contain no more than 40,000 line items. If you try to download a report that exceeds 40 000 line items, you will get an error.
You can manage your account users in the portal and provide different levels of access.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
Please note that only account admins have the ability to manage users and change user roles.
Information on how to update your address data.
Managing your company tax ID numbers through the platform.
Vanessa, Technical Services Manager