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SUPPLIER SUPPORT SERVICES

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Support Topic

Q. How do I cancel an early payment request?: 000006578

Article Number: 000006578

Once an early payment request is made for an invoice, the process cannot be reversed by Taulia or your customer. If you would like to speak to someone about the process, who you contact depends on your customer's early payment program:

  • If the early payment offer was for the next business date only, contact Taulia Support.
  • If the early payment offer presented a calendar where you can select a payment date, contact your customer.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. I am getting an exceeds open value invoice error : 000003473

This invoice error means the invoice you submitted for processing is over the value of the PO.

Q. I cannot log into the platform.: 000003429

There are 4 common reason why you cannot log into the platform.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

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